Frequently Asked DSL Questions

TransEdge DSL vs. Other Technologies
  Is TransEdge DSL better than 56 Kbps analog modems?
  How does TransEdge DSL compare to DSL from the telephone company?
  How does TransEdge DSL compare to cable modems?
  How does TransEdge DSL compare to ISDN?
  How does TransEdge DSL compare to a Satellite Internet Service?

CPE FAQ's
  What is CPE?
  How do get my DSL router?
  What is inside wiring?
  What is a NIC card?
  What if the CPE stops functioning?
  Will my ISDN equipment work with TransEdge DSL?
  What are the computer requirements to support DSL?

TransEdge DSL FAQ's
  What is the difference between a Web host and a domain name host?
  Does TransEdge offer Web hosting?
  What type of backbone equipment does TransEdge use to provide DSL service?
  Does TransEdge DSL work with both Windows and Macintosh?
  Can DSL be relied on to host a Web server or e-mail server?
  How many e-mail accounts do I get with TransEdge DSL?
  How many static IP addresses do I get with my TransEdge DSL account?
  What are my payment options?
  What are the technical assistance hours?

Basic FAQ's

What are the benefits of DSL?
Fast Access - DSL allows you to access the Internet up to 35 times faster than a 28.8 Kbps dial-up modem. This means Web pages will appear much faster, especially those with large graphics. Your e-mail will arrive and be sent much quicker, and advanced business applications are possible, such as Web hosting and e-commerce.

Always On - DSL is a dedicated service, meaning it is always on. No more busy signals, and no more waiting for your modem to connect to the Internet. A single click of the mouse and you're on-line.

Inexpensive - DSL offers high-speed Internet access at a fraction of the cost of other dedicated services, such as a T-1 line. T-1 lines can cost over $1,000 per month, while DSL is priced up to 70% less so that small and medium sized businesses can now afford high-speed dedicated access.

Why is TransEdge DSL better?
TransEdge provides business class DSL solutions that are tailor made for your business. Our DSL comes with a service level agreement that guarantees network uptime and our network is monitored 24 hours a day 7 days a week by our highly trained NOC (Network Operations Center) professionals. Most Telephone companies can not provide the business solutions or support that TransEdge does.

What speeds does TransEdge offer?
The following details TransEdge service offerings. TransEdge offers symmetrical speeds because business applications require both high upstream and downstream speeds. Local telephone companies generally offer asymmetrical speeds which are not appropriate for business use.

TransEdge DSL Speeds Solution Speed/Upstream Speed/Downstream SDSL 1.1 Mbps 1.1 Mbps SDSL 768 Kbps 768 Kbps SDSL 384 Kbps 384 Kbps SDSL 192 Kbps 192 Kbps IDSL 128 Kbps 128 Kbps

What is meant by upstream and downstream?
Upstream refers to the direction of information heading from your computer out to the Internet. When a user sends e-mail or hosts a Web server, you are sending information upstream. If you plan to send large e-mail attachments a high upstream speed is critical.

Downstream refers to the direction of information loaded from the Internet onto a user's computer. Examples of downstream loading are viewing Web pages and e-mail messages.

Is DSL right for my business?
Your business will benefit from DSL if you:

• Use the Internet to perform competitive research online, make electronic purchases, download software, use e-mail, or want to begin using the Internet as a business tool
• Use multiple dial-up Internet accounts from the same location
• Send or receive e-mail with large attachments
• Do (or want to do) video conferencing or video streaming
• Host (or want to host) a Web server and begin selling products or services online
• Have an expensive T-1 or other dedicated service and would like to save money but not lose speed

Is DSL reliable?
Yes. DSL is a proven technology that has been in use by the core telephone network for over a decade. At TransEdge we stand behind our DSL service by offering a Service Level Agreement (SLA) that guarantees a specified level of high performance.

What is the TransEdge Service Level Agreement?
TransEdge understands that network performance is extremely important to business customers, that speed is paramount, and that interrupted access to the Internet and e-mail means lost revenue. That's why we are committed to honoring Service Level Agreements guaranteeing that our users' connections perform optimally. In the event that our service falls below standard, we assume financial penalties. Unfortunately, some local telephone companies do not offer Service Level Agreements on their ADSL services. Furthermore, they tend to overload their networks with too many subscribers, causing network congestion and slower performance speeds.

Is DSL Secure?
Because proprietary systems and information need to be safeguarded, network security presents another top priority for business customers. To answer this need TransEdge offers you a routing solution which includes firewall software. This adds security to your uninterrupted connection by building a barrier between your network and computer hackers. As well, the TransEdge network ensures your data is safe because it travels over our proprietary network. Alternatively, telephone companies usually include simple bridges with their ADSL services. Bridges generally do not have firewall capability, and therefore do not provide acceptable levels of security for business customers.

Can TransEdge DSL be shared among multiple users?
Yes, because TransEdge uses a DSL router you can connect several computers to one DSL connection. This is perfect for businesses - now every worker can be online at the same time.

Do I need to upgrade my computer to use DSL?
Your PC must have a network interface card (NIC, or Ethernet card). Most newer PC's already come with a NIC, but if you do not have a NIC you need to purchase one. A NIC is available at most computer electronics stores. The NIC provides a jack on the back of the computer to which your new DSL router will connect to.

Does DSL require special equipment?
Yes - DSL requires a special router which TransEdge provides. The TransEdge installer will bring your DSL router when he/she performs the installation.

Who installs the DSL equipment?
A TransEdge authorized installer will install the inside wiring and your DSL router. The installer will complete standard inside wiring and connect the DSL equipment to your PC (assuming you have a NIC installed), making certain that the connection is functioning properly.

Does my wiring need to change to support DSL service?
Yes, a new line will be installed at your location to support your DSL service. TransEdge will install this wiring during your DSL service installation.

Does DSL affect the quality of my phone service?
No - your phone and DSL service are on completely separate lines, so you can make calls or send faxes while on the Web.

Can I buy my own equipment and install it myself?
Yes, customers can install and use their own equipment. However, TransEdge disclaims any responsibility for troubleshooting, fixing, or providing a warranty on the equipment. As well, there could be interoperability issues with your equipment working with our network. In the event that a customer installs their own equipment, TransEdge verifies that the line is working and able to pass traffic.

Will the telephone company charge me extra for receiving DSL from TransEdge?
No. All fees associated with your new DSL service will come from TransEdge. With TransEdge you have one source for all your high-speed access needs. We do it all - the wiring, DSL service, Internet access, and one simple monthly bill.

What if I want to upgrade my DSL connection to a faster speed?
Normally, you will be able to upgrade to a higher speed service without needing to upgrade your equipment. For example, the equipment used for 192 Kbps SDSL is the same equipment used for 1.1 Mbps SDSL. However, typically IDSL and SDSL equipment are not cross-functional (an IDSL router would not work on an SDSL line). As well, with TransEdge there are no extra charges to upgrade your DSL speed.

What happens to my TransEdge DSL service if I move?
If you move to an area where TransEdge service is available, we will work with you to transfer your DSL service to your new location. If inside wiring is needed there will be additional charges.
Note - Moving is considered as a new installation, not a reinstallation. You must go through the installation procedure again.

TransEdge DSL vs. Other Technologies

How does TransEdge DSL compare to DSL from the telephone company?
Standard telephone company ADSL is not suited for business needs. Most telephone companies offer 256 Kbps (upstream and downstream) ADSL access for about $40 per month. However, the service is not always on, and users may experience busy signals when trying to connect to e-mail or the Internet. Furthermore, user sessions are usually terminated after two hours of continuous use.

Other drawbacks to telephone company ADSL generally include:

• No service level agreements.
• No Router option which means your DSL line can only connect to one computer.
• Service is not dedicated and upstream speed is too slow; therefore Web hosting or e-mail hosting are not options.
• Insufficient speed for video streaming, video conferencing, or sending large e-mails.

How does TransEdge DSL compare to cable modems?
Although cable can be appealing because of its price, customers who are tempted to use cable modems should bear in mind that these services are not suitable for business use. A cable network is shared, so an increase in the number of simultaneous users decreases the speed of individuals' lines. At times of peak Internet usage, cable modem speeds often decrease dramatically. Also, the upstream speed on a cable modem is generally no higher than 128 Kbps. This is significantly less than the 1.1 Mbps enabled by SDSL. Finally, a shared network is inherently less secure than a dedicated service like DSL. Neighboring cable customers can more easily intercept data or hack into another individual's computer.

How does TransEdge DSL compare to ISDN?
TransEdge DSL outperforms ISDN for the following reasons:

• ISDN is only available in 128 Kbps, which is significantly slower than most DSL connections.
• ISDN doesn't offer dedicated, uninterrupted access.
• ISDN is subject to additional per-minute fees in many locations. ISDN fees can easily range into the hundreds of dollars on a monthly basis.
• Internet service providers often charge $30-$150 a month to provide Internet access to ISDN customers.
• DSL was developed from ISDN technology - DSL is a superior product that costs you less.

How does TransEdge DSL compare to a Satellite Internet Service?
Internet access delivered via a satellite system is a recent addition to the list of high-speed access choices. DSL is a better choice for three reasons. First, DSL is easier to install. Satellite service is often difficult to set up, sometimes requiring multiple visits by the installation technician. Satellite service that works fine in the winter may not work at all in the summer when the trees add foliage. Also, as landscapes change new structures can block the signals. DSL provides for two-way data transfer using the same advanced technology. Satellite service only provides for fast downloads. Uploads to your ISP require an additional means of signaling like a dial-up modem. Finally, DSL is less expensive than Satellite Internet Service.

CPE FAQ's

How do I get my DSL router?
A TransEdge authorized installer will bring your router when he/she comes to install your DSL service.

What is inside wiring?
The wiring that the installer installs in your business during your DSL installation.

What is a NIC card?
NIC stands for Network Interface Card. It is a necessary piece of equipment for your DSL service. The NIC in your computer is what the DSL line is connected to. Customers can purchase a NIC at most computer electronics store.

What if the CPE stops functioning?
Any problems with your DSL service should be reported directly to TransEdge at (866) 636.EDGE or support@transedge.com.

Will my ISDN equipment work with TransEdge DSL?
ISDN terminal adapters and routers might be compatible with TransEdge IDSL. However, TransEdge provides IDSL equipment that is certified and tested, and we know it works with our IDSL. For this reason we recommend that you purchase equipment from TransEdge.

What are the computer requirements to support DSL?

Minimum PC requirements are:
100 MHz (or faster) Pentium-based processor (or equivalent)
Windows 95 or better or Windows NT operating system
16 MB RAM for Windows 95 or 32 MB RAM for Windows 98/NT 4.0
50 MB of available hard disk space
CD-ROM drive
Installed 10BaseT Ethernet Network Interface Card (NIC)

Minimum Macintosh requirements:
Power PC or faster processor
Open Transport 1.1.1 enabled
Mac OS 7.55 or greater
16 MB RAM
50 MB of available hard disk space
CD-ROM drive
Installed 10BaseT Ethernet Network Interface Card

TransEdge DSL FAQ's

What is the difference between a Web host and a domain name host?
TransEdge can host your Web pages, which means our server holds your pages. This makes us your Web host. To register a domain name (www.businessx.com, .net, or .edu) you go to a registration service, who becomes your domain name host. You pay them an annual fee to maintain the name and you tell them how to associate the name with your TransEdge Web site. TransEdge does not currently provide domain name hosting.

Does TransEdge offer Web hosting?
Yes, TransEdge includes Web hosting with its business packages.

What type of backbone equipment does TransEdge use to provide DSL service?
We use an ATM (asynchronous transfer mode) switch and a DSLAM (DSL access multiplexer) to deliver DSL. This equipment is located in telephone company central offices. ATM is a highly reliable, redundant, robust, scalable backbone technology that allows the integration of voice, video, and data. TransEdge is building a widespread ATM backbone, and extending the benefits of advanced broadband access to customers throughout the country.

Does TransEdge DSL work with both Windows and Macintosh?
Yes. TransEdge DSL works with both Windows and Macintosh computers. TransEdge CPE also works on both Windows and Macintosh computers.

Can DSL be relied on to host a Web server or e-mail server?
TransEdge DSL is a dedicated connection, which means users can host both e-mail and Web servers. We recommend purchasing at least 768 Kbps SDSL in order to host a Web server that supports the many users who may land on your Web site. TransEdge also offers Web hosting and e-mail services if you choose not to host your own.

How many e-mail accounts do I get with TransEdge DSL?
The number of e-mail accounts you get depends on the package that you buy.

• TransEdge Pro accounts can receive up to 50 e-mail accounts
• TransEdge Plus accounts can receive up to 5 e-mail accounts
• Additional e-mail accounts are available for a monthly fee

How many static IP addresses do I get with my TransEdge DSL account?
Each DSL account gets 1 static IP address. Additional IP addresses can be provided for an additional charge.

What are my payment options?
TransEdge will send monthly bills via e-mail or we can do monthly credit card billing.

What are the technical assistance hours?
Our technical assistance specialists are available 6 AM-6 PM Pacific Time at
( 866 ) 636 - HELP.