Broadband In Action: Industry Profiles

Real Estate
Insurance
Vehicle Sales
Printing and Graphics

Industry: Real Estate

Location, Location, Location
Realtors, your customers are on the Internet. Are you?

The three most important things in real estate are location, location, and location. That used to mean the location of the property, but today’s massive Internet growth means Realtors must now consider another aspect of location: the location of customers. Buyers and sellers are on the Web checking online listings, taking virtual tours, researching area schools, and tracking down Realtors with a strong Internet presence. To thrive in the competitive real estate industry, you need faster access to the Internet, and TransEdge Broadband Solutions can get you there.

Fast, reliable access to the Web—access that doesn’t tie up your phone line or cost a fortune—is a must for real estate professionals. Imagine how much time you’ll save each day when graphics files upload and download in seconds, posting online reports to corporate franchises is a breeze, and MLS listings generate in a snap. As a Realtor, you need direct access to the Internet to attract more clients and expand your capacity for business.

Attract More Clients

Expand your market reach with high-speed Internet Access from TransEdge Broadband Solutions.

• Information that Draws Customers. Where do homebuyers look when they’re seriously considering a new location? The Web! Be armed with the information your clients want—or better yet, let them find everything they need on your site. Host a Web site using TransEdge Broadband Solutions and link visitors to information about:
  • School district quality
  • Neighborhood crime rates
  • Appraisal information
  • Proximity to offices, shopping centers, day care, etc.
  
  
  
• Mortgage Tools for Your Clients. Buyers are increasingly using online tools to research mortgage information. Put these tools on your site and watch the traffic explode!
  • Prequalification Wizard
  • Mortgage Payment Calculator
  • Tax Benefits of Buying
  • Cost of Living Index
  
  
  
• Fast Graphics. In addition to Web-based property information and 2D photos, potential buyers want to view multimedia virtual tours of existing homes, including 360o panoramic video views. With TransEdge Broadband Solutions, you can quickly upload photos from a digital camera, or download photos from listing Web sites.

Expand Your Capacity for Business
TransEdge Broadband Solutions will help you work further, faster, smarter!

• Faster Access to MLS. Waiting for photos to download, waiting for queries to generate…Stop wasting time! Imagine seeing MLS features 30 times faster. With TransEdge Broadband Solutions, you can save yourself hours a week!
  
  
• Stay Closer to Your Clients. With TransEdge’s generous e-mail attachment size allowance, not only can you e-mail your clients MLS listings that match their criteria, you can even e-mail your clients several digital pictures of potential property matches—cutting down on time consuming in-person tours. Using our e-mail list capability, you can develop client groups and be the first to notify prospective buyers about new listings in a market.
  
  
• Compress Transaction Time. You’re under tremendous pressure to close the sale quickly. With everything from photos, to listings, to e-mail reaching you—and your clients—faster, DSL from TransEdge Broadband Solutions can substantially reduce the duration of the real estate transaction process.
  
  
• Track and Coordinate Activities. High-speed Internet service powered by New Edge Networks increases your efficiency on the Web. Stay on top of transactions, provide regular updates to your customers and partners, securely transmit time-sensitive information via e-mail, and review title documents electronically—all without busy signals.
  
  
• Establish Yourself Online. Hosting a Web site increases your visibility and credibility. And with high-speed Internet access from TransEdge Broadband Solutions, it’s a breeze.

What We Bring to Your Business

When your Internet is slow or not working, neither are you! TransEdge Broadband Solutions powered by New Edge Networks can speed up your business, increase your client base, and help you sell more! What is the difference between TransEdge Broadband Solutions and other DSL providers?

• Lightning Fast Speed and Reliability. Since we only serve businesses, we are able to provide you with better customer support and service 24 hours a day, 7 days a week.
  
  
• Dedicated, Expert Account Managers. Our Account Managers are experts in identifying your requirements and recommending a custom solution based on your unique needs. TransEdge Broadband Solutions hasn’t forgotten that individuals make the real difference in business.
  
  
• Firewall Security. We’re one of the only companies in the industry that provides robust firewall software with your broadband connection. We also offer e-mail accounts with anti-spam and anti-virus protection. We provide the advanced security features businesses need in today’s competitive market.
  
  
• Networking Capabilities. Other high-speed Internet "solutions" only allow one computer to be connected at a time. TransEdge Broadband Solutions can connect multiple users to one DSL line. TransEdge DSL can also connect remote offices, branches, and telecommuters, enabling users to work with the same efficiency as headquarters.
  
  
• Online Account Management. TransEdge’s powerful online account management tool lets you add, delete, or edit e-mail accounts and aliases, change usernames and passwords, and order additional services via a Web interface.

New Edge Networks is a member of the Clark County Association of Realtors®, the Washington Association of Realtors®, and the National Association of Realtors®.

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Industry: Insurance

We’ve Got You Covered

TransEdge Broadband Solutions, a service of New Edge Networks, has removed every obstacle to fast, reliable Internet access for the insurance industry. We’ve talked to agents from all over the country, and they all say the same thing: a business-class broadband solution would be invaluable—if they could find one!

Further! Faster! Smarter!

National carriers are using their Web sites as their primary means of managing agent relationships. Think about all of the Web applications you use each day: direct bill commission statements, policy forms, quote CD updates or online quoting systems… the list goes on and on. While insurance sales and service will always be a human transaction, procuring the tools and information you need is increasingly a Web transaction. And the speed with which you execute these Web transactions directly relates to your success.

Fast, reliable access to the Web—access that doesn’t tie up your phone line or cost a fortune—is a must for insurance agents. Imagine how much time you would save each day if (like New Edge customers) you could say this about your Internet access:

• "I never waste time on slow searches or downloads. I get the broker forms I need online, so completing and filing paperwork is a breeze!"
• "Updating our quoting CD used to take all weekend. TransEdge SDSL saves us hours!"
• "Our carrier payments and license renewals go through instantaneously!"
• "We can access insurance manuals and Flex filings online in seconds!"

Consistent speed is also a business requirement; if your Internet connection isn’t working, neither are you! New Edge Networks owns and operates one of the largest networks in the nation. This means that the system is full of what network engineers call "redundancy." Translated for our customers, it means "rock-solid reliability."

The Quote Isn’t the Whole Story. When customers ask you for a rate quote, you don’t just tell them the price. You tell them the value of what they’re trying to buy. Value means a lot, especially when it comes to the services you purchase for your business. Other companies may give you a tempting price quote, but take a look at the real value of their package. Here are a few things to consider about other providers’ DSL:

• Are they trying to sell me a residential service (ADSL) when I need a business-class solution?
  A lot of providers offer ADSL (asymmetric DSL) which has slower speeds for sending than receiving information – a solution that is suited for residences. The upstream speed of ADSL is too slow for video streaming, video conferencing, Web hosting, and sending large e-mail. TransEdge service packages offer comprehensive SDSL (symmetric DSL) solutions that are ideal for the kinds of applications businesses need to get the edge on the competition.
  
  
• Can I connect all of the computers in my office to one line?
  New Edge routers connect multiple users to one line. TransEdge SDSL can also connect remote offices, branches, and telecommuters, enabling users to work with the same efficiency as headquarters. With other providers you typically have to purchase additional (and often expensive) networking equipment. Now where’s the value in that?
  
  
• Can I host a Web site?
  The phone company generally charges extra fees for the features you need to host a Web site. If you want to run a Web site, we won’t nickel-and-dime you to death. TransEdge broadband packages are comprehensive, flexible, and designed exclusively for businesses.
  
  
• Am I safe from hackers?
  Chances are you have insurance data on your network that is confidential or proprietary. Other broadband providers may leave your network wide open with almost no protection from viruses, hackers, and other security threats. New Edge routers have the firewall software and other security features that your agency needs to stay protected—and in business.
  
  
• Who will answer my questions?
  The biggest difference between New Edge Networks and the other providers’ is our customer service. Every aspect of our business is based on that value. New Edge sets realistic expectations for its customers and is deadly serious about meeting our commitments. You’ll have a dedicated Account Representative to walk you through the entire process with straightforward questions about your business needs and clear answers about our broadband solutions.

Expand Your Capacity for Business

• Stay closer to your clients.
  With New Edge’s generous e-mail attachment size allowance, you can e-mail your clients large files and electronic documents—cutting down postage costs. Staying in close contact is one of the reasons people still prefer to buy insurance from an agent rather than online. When they have questions, your customers are comforted to know that your advice is just a keystroke away.
  
  
• Faster online access.
  How much time do you waste trying to access provider directories, download policy forms, or search through underwriting reports with a slow connection? With TransEdge SDSL, you can access the following insurance industry applications up to 30 times faster than dial-up.
  • Update quote software
  • Perform provider searches
  • Search crime databases, insurance manuals and FLEX filings
  • Procure underwriting reports like Motor Vehicle Reports (MVRs), claims history, or credit scoring
  • Online account management
  
  
  
• Compress transaction time.
  Pressured to close the sale quickly? With everything from quotes to claim status to policy updates reaching you (and your clients) faster, TransEdge SDSL from New Edge can substantially reduce the duration of the insurance transaction process.
  
  
• Track and coordinate activities.
  High-speed Internet service powered by New Edge Networks lets you use the Web efficiently. Stay on top of transactions, provide regular updates to your customers and partners, securely transmit time-sensitive information via e-mail, and review insurance documents electronically—all without busy signals.

Broadband: A Make or Break Deal

According to an article in Internet Week Magazine, "Higher bandwidth is needed for Web-based applications that let agents get information about client policies, claims, and billing. And even more bandwidth will be needed in the future for agents to process new business and file claims over the Internet."

Ivans, a leading insurance industry consulting firm, released a study that revealed these trends:

• "Allowing dedicated agents to enter a Web site to obtain a quote, check the status of a claim, or update a policy is clearly the strategy insurance companies are taking in terms of technological advancements."
  
  
• "This move to the Internet will also have an impact on the speed at which data moves across the Internet. As a result, it is thought that broadband will begin to have a profound impact on the insurance industry."
  
  
• "This relationship of Internet usage and broadband will grow infinitely stronger as more and more companies migrate to the Internet, where speed and performance will play a vital role."

The national carriers’ commitment to increased efficiency and an expanded agent relationship through the Internet is a boon for the industry, but it comes at a price: the speed with which you access Web applications could soon make or break your business.

New Edge Networks can give you the competitive edge. While other offices are wasting time and money—on fussy technical issues, on multiple connections, on quote software updates that perform painfully slow, on broadband options that are expensive to implement or unsuitable for serious business—your office could use the time and money saved by TransEdge SDSL for the most important part of the insurance practice: your customers.

The New Edge Networks Advantage

• Comprehensive broadband solutions for businesses
• Lightning-fast speed and reliability
• Dedicated, expert account managers
• Firewall security
• Networking capabilities
• Online account management
  

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Industry: Vehicle Sales

The Bottom Line on Broadband

As a player in the highly competitive vehicle sales industry, you've likely encountered many telecommunications providers approaching you with high-speed Internet access propositions. Yet most of these providers don't understand your industry. If they make most of their money selling to residential or big corporate customers, they may not even understand the basic needs of businesses.

At New Edge Networks, we only sell to business customers. This allows us to carefully study individual industries, and design products and packages that meet the specific requirements of your business. Every aspect of our service is based on the needs of businesses, from the solid performance guarantees of our Service Level Agreements to the proactive, responsive level of customer care we provide. New Edge Networks sells business broadband-better business broadband.

What makes for better business broadband? For the vehicle sales industry, better business broadband enables you to increase profit margins, improve customer satisfaction and loyalty, and market your business more effectively.

Increase Your Profit Margins with Faster Web and Dealer Communication System Applications

AutoExec Magazine recently published a story about an automotive dealer who implemented a Web-based program to automatically print new pricing stickers. This program cut the time it took to accomplish the in-house sticker printing from 20 hours per week to three hours per week. Additionally, the automotive dealer reduced staffing time, saving on employment costs. (Source: AutoExec Magazine, a publication of the National Auto Dealers Association, June 2002, "Tackling Technology Head-On" by Mary Anne Shreve)

Producing window stickers efficiently is just one Web-based program that lowers operating costs. Application suites like Car!nk, VINPlus, Dealerware and others also perform a host of time-consuming operational tasks in a fraction of the time they used to take. These e-commerce applications produce buyers' guides, auto damage claim estimates, floor plan analyses, human resources and payroll forms, and financial and insurance (F&I) forms. You can also manage truck routing, perform dealer trades, lease vehicles, and track cash.

The dealerships that employ Web-enabled technology to make operational tasks more efficient are watching their profit margins widen as expenses decrease. Other dealerships are using the many sales applications available to increase F&I sales, increase dealership service by allowing customers to schedule appointments and check progress online, and increasing qualified leads from their Web sites. It's clear that Web-enabled technology can turn up revenue and turn down operating expenses, giving you a favorable profit margin in a market that grows more competitive every day.

Unfortunately, all the Web-enabled technology in the world won't help your business if your Internet connection is too slow to support it. Even Dealer Communication System applications may not save you any time if you have to wait for hours as the data processes through a dial-up modem or an asynchronous DSL line. If your Internet service is unreliable, you may not be able to work at all! Business applications require business broadband to back them up.

New Edge Networks offers two service suites to meet your needs: TransEdge broadband solutions and Metro dedicated Internet access. Depending on your business specifications, you can choose affordable, reliable SDSL service with TransEdge automotive dealership packages, or dedicated service through a T-1 or higher capacity line.

Arm Your Sales Staff with the Research Savvy Car Buyers See

What does a well-informed Sales staff mean for your business? It can mean higher customer satisfaction, increased customer loyalty, and faster inventory turn-around. So how do you ensure that your Salespeople have the same pricing and product information that your customers do? Give them access to the same resource all car buyers use these days: the Internet! When your salespeople have researched the competitors' inventory, industry pricing, and detailed safety ratings, they're more likely to quickly identify exactly what the consumer wants.

More and more, your sales staff is faced with a consumer base that has spent weeks reading Edmonds.com, Autovantage.com, the Kelly Blue Book online, Experian Automotive, AutoCheck, and CarFax.com. They simply can't sell to these customers effectively by relying on the weekly trade publications or miscellaneous research they can squeeze in while away from the office on a slow dial-up Internet connection.

Maximize Your Marketing Budget with Web Strategies That Work

Hosting a Web site? If so, are you exploiting the full value of your Web presence? It may be time to turn your dealership's Web site from a place for simple information gathering into a place for buying and selling.

Allow your customers to make service appointments, view real-time inventory, watch manufacturer's video tours of specific models, and of course learn about your service and pricing. Many dealerships use forms and "calls to action" to turn Web visitors into dealership visitors. Your site can deliver quality leads to your salespeople, and all it takes is a better business broadband service provider!

Go Ahead: Kick Our Tires

If every customer bought his car based on price alone, Lexus, Mercedes, and BMW would all go out of business. The fact is that customers look not just at price, but also at value. Value means a lot, especially when it comes to the services you purchase for your business. Other companies may give you a tempting price quote, but take a look at the real value of their package. Here are a few things to consider about other providers' DSL:

• Are they trying to sell me a residential service (ADSL) when I need a business-class solution?
  A lot of providers offer ADSL (asymmetric DSL), which has slower speeds for sending than receiving information - a solution that is only suitable for residences. The upstream speed of ADSL is too slow for Web hosting, sending large files through e-mail, and running large applications. TransEdge service packages offer comprehensive SDSL (symmetric DSL) solutions that are ideal for the kinds of applications businesses need to get the edge on the competition.
  
  
• Can I connect all of my computers to one line?
  New Edge routers connect multiple users to one line. TransEdge SDSL can also connect branches, remote offices, and workers on the road, enabling users to work with the same efficiency as headquarters. With other providers, you typically have to purchase additional (and often expensive) networking equipment. Now where's the value in that?
  
  
• Can I host a Web site?
  The phone company generally charges extra fees for the features you need to host a Web site. If you want to run a Web site, we won't nickel-and-dime you to death. TransEdge broadband packages are comprehensive, flexible, and designed exclusively for businesses.
  
  
• Am I safe from hackers?
  Other broadband providers may leave your network wide open with almost no protection from viruses, hackers, and other security threats. New Edge routers have the firewall software and other security features that your business needs to stay protected-and in business.
  
  
• Who will answer my questions?
  The biggest difference between New Edge Networks and the other providers' is our customer service. Every aspect of our business is based on that value. New Edge sets realistic expectations for its customers and is deadly serious about meeting our commitments. You'll have a dedicated Account Representative to walk you through the entire process with straightforward questions about your business needs and clear answers about our broadband solutions.

Broadband Success Story

Mike Thomason, Shop Foreman for the Lawson Autoplex in Lawton, Oklahoma, sent us the following TransEdge success story:

"I have been working in GM Dealerships for 14 years and I have seen a lot of changes. In the last few years, more and more of our duties have become dependent on technology, from the methods used to calibrate modules to the use of electronic service information. And in the last couple of years, we have seen most all of our previous Dealer Communications System applications go to a Web-based format. The PULSAT system currently in use provides a "bare bones" connection to the Web-based content we as dealers use every day, however, it is slow and unreliable. Once more, each computer not on the network must have a dial up account and separate phone line to access these services.

Two months ago, my dealer subscribed high-speed Internet access from TransEdge, and it has not only changed the way our service department works, but our whole business. It integrated perfectly with our existing LAN and provides high-speed access to every terminal with a network connection. We eliminated three dial-up ISPs and offset most of the monthly bill. The installation went smoothly and the service performs just as the sales consultant said it would."

What We Bring to Your Business

When your Internet is slow or not working, neither are you! TransEdge Broadband Solutions powered by New Edge Networks can help you increase revenue, decrease costs, and improve customer loyalty and satisfaction! What is the difference between TransEdge Broadband Solutions and other DSL providers?

• Lightning Fast Speed and reliability. Since we only serve businesses, we are able to provide you with better customer support and service 24 hours a day, 7 days a week.
  
  
• Dedicated, Expert Account Managers. Our account managers are experts in identifying your requirements and recommending a custom solution based for your unique needs. TransEdge Broadband Solutions hasn't forgotten that individuals make the real difference in business.
  
  
• Firewall Security. We're one of the only companies in the industry that provides robust firewall software with your broadband connection. We offer the advanced security features businesses need in today's competitive market.
  
  
• Networking Capabilities. Other high-speed Internet "solutions" only allow one computer to be connected at a time. TransEdge Broadband Solutions can connect multiple users to one DSL line. TransEdge DSL can also connect remote offices, branches, and telecommuters, enabling users to work with the same efficiency as headquarters.
  
  
• Online Account Management. TransEdge's powerful online account management tool lets you add, delete, or edit e-mail accounts and aliases, change usernames and passwords, and order additional services via a Web interface.

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Custom Printers Need Customized Broadband

TransEdge Broadband Solutions, a service of New Edge Networks, has removed every obstacle to fast, reliable Internet access for the printing and graphics industry. Not in a major metropolitan area? We've got you covered. Need larger e-mail attachment size limits? No problem. Demand reliable service and personalized customer care? That's what our business was founded on.

Best of all, we've designed customized solutions specifically for printing and graphics shops to make sure you get exactly what you need! We've talked to printers from all over the country, and they all say the same thing: better business broadband would be invaluable-if they could find it!

Better Business Broadband Means Better Business

Nationally, printers are turning to the Web in droves to increase revenue, decrease expenses, and maintain effective customer relationships. Think about all of the Web applications you use each day: receiving large graphic files, sending project timelines to your customers, ordering supplies, quoting print jobs… the list goes on and on.

Your customers expect the best from you-the best materials, the best service, the best quality, the best turn-around time, and the best price. To deliver all of that, you need high-speed access to the Web-access that doesn't tie up your phone line or cost a fortune. Imagine how much time you would save each day if (like New Edge customers) you could say this about your Internet access:

• "I never waste time on slow downloads. The art files our customers send are ready to work with instantaneously!"
• "I can order paper, ink, toner, and anything else we need from our vendors online and get it the next day. Plus, I never have to overstock. 'Just-in-time' inventory saves us a lot of capital!"
• "I can document the progress of all our jobs through e-mail. And my customers really appreciate the personal communication and attention to detail!"

Consistent speed is also a business need. If your Internet connection isn't working, neither are you! New Edge Networks owns and operates one of the largest networks in the nation. This means that the system is full of what network engineers call "redundancy." Translated for our customers, it means "rock-solid reliability."

Run a Press Check on the Competition

If every customer bought his print job based on price alone, quality assurance and press checks wouldn't be necessary. The fact is that customers look not just at price, but also at value. Value means a lot, especially when it comes to the services you purchase for your business. Other companies may give you a tempting price quote, but take a look at the real value of their package. Here are a few things to consider about other providers' DSL:

• Are they trying to sell me a residential service (ADSL) when I need a business-class solution?
  A lot of providers offer ADSL (asymmetric DSL), which has slower speeds for sending than receiving information - a solution that is only suitable for residences. The upstream speed of ADSL is too slow for sending large files through e-mail or Web hosting. TransEdge service packages offer comprehensive SDSL (symmetric DSL) solutions that are ideal for the kinds of applications businesses need to get the edge on the competition.
  
  
• Can I connect all of my computers to one line?
  New Edge routers connect multiple users to one line. TransEdge SDSL can also connect branches, remote offices, and telecommuters, enabling users to work with the same efficiency as headquarters. With other providers, you typically have to purchase additional (and often expensive) networking equipment. Now where's the value in that?
  
  
• Can I transmit large files and get professional e-mail features?
  New Edge Networks knows that businesses need to send and receive large files. That's why we don't impose the 1MB limit on attachments that most residential services mandate. You can send and receive 5MB files, provide regular updates to your customers and vendors, securely transmit time-sensitive information, and review files electronically. Add anti-spam and anti-virus protection, and you'll see why professional-grade e-mail is business essential.
  
  
• Can I host a Web site?
  The phone company generally charges extra fees for the features you need to host a Web site. If you want to run a Web site, we won't nickel-and-dime you to death. TransEdge broadband packages are comprehensive, flexible, and designed exclusively for businesses.
  
  
• Am I safe from hackers?
  Other broadband providers may leave your network wide open with almost no protection from viruses, hackers, and other security threats. New Edge routers have firewalls and other security features that your business needs to stay protected-and in business.
  
  
• Who will answer my questions?
  The biggest difference between New Edge Networks and the other providers' is our customer service. Every aspect of our business is based on that value. New Edge sets realistic expectations for its customers and is deadly serious about meeting our commitments. You'll have a dedicated Account Representative to walk you through the entire process with straightforward questions about your business needs and clear answers about our broadband solutions.

Broadband Success Story

Michael Anderson from Mr. Ink Jet in Waco, Texas sent us the following TransEdge success story:

"Our business provides ink jet printer products and services via the Internet. Being a Web-based company, there are daily updates, additions, and changes needing to be made on our five Web sites. The dial-up connections that we used to have did not allow for information to be uploaded or for our enormous amounts of e-mails to be downloaded in a timely manner. When we switched from dial-up to cable modem, we found that our speeds were faster, but then they would get slower during certain times of the day. We needed an Internet connection that was consistently fast, all the time.

When we switched our Internet service to TransEdge DSL, we noticed a big difference right away. Ever since we made the transition to TransEdge, we have had nothing but incredibly fast and reliable services, with absolutely no down time.

Our Web developers are especially satisfied. With the high-speed Internet connection that we now have, uploading changes to our Web sites is no longer a hassle. TransEdge DSL has also allowed for everyone else in the office to work more efficiently, since large files can be sent and received instantly."

What We Bring to Your Business

When your Internet is slow or not working, neither are you! TransEdge Broadband Solutions powered by New Edge Networks can help you increase revenue, decrease costs, and improve customer loyalty and satisfaction! What is the difference between TransEdge Broadband Solutions and other DSL providers?

• Lightning Fast Speed and reliability. Since we only serve businesses, we are able to provide you with better customer support and service 24 hours a day, 7 days a week.
  
  
• Dedicated, Expert Account Managers. Our Account Managers are experts in identifying your requirements and recommending a custom solution based for your unique needs. TransEdge Broadband Solutions hasn't forgotten that individuals make the real difference in business.
  
  
• Firewall Security. We're one of the only companies in the industry that provides robust firewall software with your broadband connection. We offer the advanced security features businesses need in today's competitive market.
  
  
• Networking Capabilities. Other high-speed Internet "solutions" only allow one computer to be connected at a time. TransEdge Broadband Solutions can connect multiple users to one DSL line. TransEdge DSL can also connect remote offices, branches, and telecommuters, enabling users to work with the same efficiency as headquarters.
  
  
• Online Account Management. TransEdge's powerful online account management tool lets you add, delete, or edit e-mail accounts and aliases, change usernames and passwords, and order additional services via a Web interface.

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